Shipping & Returns

Medicube provides shipping services for customers in the United States and selected international markets. Shipping charges, processing schedules, delivery estimates, and available shipping methods depend on the destination and the details of each order. Customers are encouraged to review the applicable shipping information carefully before completing a purchase to ensure that their delivery details are accurate and that they understand the estimated arrival timeframe.

For standard deliveries within the continental United States, shipping is free when the merchandise total reaches $80 or more after discounts have been applied and before taxes are included. Orders with a qualifying merchandise total of $79.99 or less are subject to a flat shipping charge of $6.99. Standard domestic shipments are handled through the UPS and USPS delivery network, with DHL listed as the standard shipping provider in the shipping fee information. The estimated delivery period for standard shipping is approximately three to seven business days, including order processing time.

Orders are generally prepared for shipment within two to three business days during periods without major promotional events. After an order has been placed, standard delivery typically takes three to seven business days, although the actual timeframe may vary depending on the order and destination. During large sales, special promotions, or other periods of unusually high demand, the number of incoming orders may increase substantially. These circumstances can extend preparation times and affect when packages are handed over to the shipping carrier.

Once an order has been dispatched, the transportation and delivery process is managed through the carrier’s network. Delivery schedules may be influenced by regional package volumes, changes to transportation arrangements, staffing availability, and other operational conditions. Carrier-related delays may occur even after an order has left the warehouse, so estimated delivery dates should be treated as general guidance rather than guaranteed arrival dates.

Order cancellation requests may be accommodated before an order has entered the preparation stage for dispatch. Customers who wish to cancel should contact customer service as soon as possible. Once an order has progressed into packing or shipment preparation, cancellation may no longer be possible.

Medicube offers international delivery to selected destinations, including the United States, Canada, Brazil, Mexico, Australia, New Zealand, and the United Arab Emirates. International shipping availability and charges depend on the destination country or region, package weight, and other order-related factors. Customers should review the shipping fee displayed during checkout because international rates are not necessarily the same across all destinations.

DHL is identified as the standard carrier for international orders, while domestic United States orders generally use UPS and USPS services. Tracking information is provided when a shipping label has been created and is sent to the customer’s email address. Customers should check their inbox after dispatch and retain the tracking details for reference throughout the delivery process.

For United States destinations outside the continental states, including Alaska, Hawaii, Puerto Rico, the United States Virgin Islands, and Guam, shipping is available under separate pricing arrangements. The final shipping charge is calculated according to the delivery address and the weight and dimensions of the items in the order. Customers should confirm the amount displayed during checkout before submitting payment.

International shipping costs are determined according to the destination and shipment weight. The applicable fee should be reviewed when placing the order, as charges can differ between countries and regions. International deliveries may also require additional time compared with domestic shipments. The stated estimate for free standard international shipping is approximately two weeks to one month, depending on the destination and delivery circumstances.

International orders are processed on business days, Monday through Friday, according to Korean Standard Time, excluding applicable public holidays. Delivery schedules may also be affected by holidays and operating arrangements in the destination country. Customers should allow sufficient time for processing, transportation, customs clearance, and final delivery when ordering from outside the United States.

Customs duties, import taxes, and handling charges may apply to international shipments. When a package reaches its destination, the relevant customs authority determines the applicable import charges under local regulations. DHL may then invoice the recipient for amounts assessed by the customs office. These charges are separate from the original merchandise and shipping payment and vary according to the destination’s import requirements.

By placing an international order, customers acknowledge that the shipment is subject to the import rules applicable in the destination country or region. Medicube does not reimburse customs duties, import taxes, or handling charges collected from the recipient by DHL on behalf of the customs authority, including when the purchased items are subsequently returned. Customers should review local import requirements before ordering if they are uncertain about possible additional costs.

Providing an accurate shipping address at checkout is essential for successful delivery. If an order has been paid for and an address correction is needed, customers should contact customer service immediately and provide both the order number and the corrected address. Requests are subject to the order’s current processing status, and changes cannot be made once the package has been packed.

Submitting an address-change request does not mean that the change has been completed. Customers must wait for an email confirmation from the customer service representative handling the request before assuming that the address has been updated. Because incorrect or incomplete delivery information can prevent successful delivery, customers should carefully verify all address details before submitting an order. Medicube does not accept responsibility for failed delivery resulting from inaccurate information supplied by the customer during checkout.

Tracking information may occasionally remain unchanged for several days while a package moves through the carrier’s network. This can happen when a shipment is traveling between facilities or awaiting processing at a local delivery center. In some cases, tracking details may not refresh until the package reaches a later stage of the delivery process. A temporary lack of updates does not necessarily mean that a package has been lost.

If more than ten business days have passed since shipment and the tracking page still shows no progress, customers can contact Medicube at help@medicubes.it.com for assistance. Customers who experience tracking difficulties after seven business days have also been advised to reach out for help. Including the order number in all correspondence helps the customer service team identify the shipment and investigate its status more efficiently.

An automated email containing tracking details should be sent after an order leaves the warehouse. If this message has not arrived, customers should check their email folders and then contact help@medicubes.it.com with their order number. The support team can review the order status and provide assistance with locating the shipment information.

For eligible United States purchases, Medicube offers assistance with refunds or replacements when an order arrives damaged or defective. Requests must be made within thirty days of purchase, and customers should include their order number when contacting customer service. Eligibility is limited to products purchased directly through medicube.us. Items obtained from other retailers are not eligible for refunds or replacements through this specific policy.

Products that have been partially used or have broken seals cannot be accepted for replacement or refund under these terms. Customers should therefore inspect their deliveries carefully and contact customer service promptly if an item arrives damaged or defective. Requests are subject to the stated eligibility requirements and the review of the circumstances.

If a carrier’s tracking records confirm that a package has been delivered but the customer cannot locate it or believes it has been stolen, Medicube states that it cannot refund the order amount under this policy. The company also does not accept responsibility for personal damage caused after purchase, including damage associated with dropping, spilling, misuse, or theft. Such situations do not qualify for a refund or replacement under the stated terms.

For questions about shipping, delivery status, address changes, damaged products, or replacement eligibility, customers can contact help@medicubes.it.com. Providing the relevant order number and a clear explanation of the issue can help the support team review the request. Customers should retain their order confirmation and tracking information until their package has arrived and any delivery concerns have been resolved.

By reviewing shipping charges, entering complete delivery details, monitoring tracking updates, and understanding the conditions for refunds and replacements, customers can better prepare for the ordering process. Medicube encourages customers to contact its support team whenever a shipment issue or product concern requires further clarification.

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