Warranty

MEDICUBE provides a limited warranty for all Age-R beauty devices for a period of one year beginning on the date of the original purchase. This warranty is intended to offer customers support when a device experiences a functional problem caused by a manufacturing defect during the applicable coverage period. If an eligible device fails to operate correctly because of a confirmed manufacturing issue within the one-year warranty term, MEDICUBE will provide a replacement device at no additional charge, subject to the applicable warranty conditions.

The warranty period begins on the original purchase date, so customers are encouraged to retain their purchase confirmation, order receipt, or other relevant transaction records. These documents may be needed to verify the purchase date and determine whether the device remains eligible for warranty service. Customers who notice an operational issue should review the warranty requirements and contact customer support for guidance on the next steps. Providing a clear description of the problem and relevant purchase information can help the support team assess the request.

Warranty coverage is limited to problems that result from manufacturing defects. It does not extend to every type of damage or malfunction that may occur during ownership. Issues resulting from accidental damage, improper handling, misuse, or unauthorized modifications are excluded from coverage. Customers should take appropriate care when using and storing their devices and avoid actions that could compromise normal operation. Any alteration or repair that is not authorized may affect eligibility for warranty assistance.

The warranty also excludes damage or performance problems associated with accessories that have not been approved for use with the device. Customers should use compatible accessories that are authorized by MEDICUBE and follow the instructions supplied with their products. Using unsuitable attachments, charging equipment, or other unauthorized components may interfere with device operation and can result in damage that is not covered by the limited warranty. For the best experience, customers should consult the product instructions whenever they are uncertain about accessory compatibility or proper operation.

Charging requirements are another important part of responsible device care. Customers should connect their devices using the appropriate charging equipment and ensure that the electrical current and voltage are suitable for the product. MEDICUBE specifies the use of a Type-C USB charging cable for the covered devices. Connecting a device to an incorrect power supply or using unsuitable charging arrangements may cause damage that falls outside the warranty terms. Customers should follow the charging instructions provided with their device and avoid equipment that does not meet the stated requirements.

The warranty applies only when the device is operated in accordance with the applicable instructions and used with authorized accessories, including the charging cable supplied with the product. Following these requirements helps support safe and appropriate use while reducing the risk of damage caused by incompatible equipment or incorrect operation. Customers should review the instructions before using the device and consult customer support if they have questions about suitable accessories, charging methods, or normal device functionality.

If a device develops a problem during the one-year coverage period, customers should contact MEDICUBE to explain the issue and request assistance. The support team can provide information about the warranty process and the details that may be required to evaluate the claim. A replacement is available when the reported issue qualifies under the limited warranty as a manufacturing defect. Damage caused by excluded circumstances does not qualify for a free replacement under this policy. Customers should therefore provide accurate information about the device’s condition and how the issue occurred.

This limited warranty applies specifically to Age-R devices and does not cover other MEDICUBE US products that are not electronic devices. Excluded product categories include cosmetics, beauty tools, body care items, and hair care products. These items are subject to any separate policies or terms that may apply to their respective product categories. Customers seeking assistance with a non-device purchase should consult the relevant product policy or contact customer service for further information.

The one-year limited warranty is intended to clarify the support available for qualifying Age-R device defects while establishing reasonable conditions for product use and care. Customers can help maintain eligibility by using the device correctly, selecting authorized accessories, following the specified charging requirements, and retaining proof of purchase. Reviewing the applicable terms before submitting a claim can help customers understand the scope of coverage and determine the appropriate way to request assistance from MEDICUBE.

Condense repeated warranty explanationsAdd clear headings for warranty sections